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ConnectWise - Configuration

Jack Zaki
Updated
Please ensure that you have completed the setup for ConnetWise Manage before continuing. If you have not completed the setup, please follow the steps here.

Connecting ConnectWise Manage to Billing Sync

  1. In Billing Sync under Configurations, click on Connections
  2. Find   ConnectWise under Targets
  3. If the Connection is not enabled yet, you will see a button to 
  4. Clicking this will allow you to make an email request to enable ConnectWise as the sync target 
  5. Once enabled, you will then be able to click on  
  6. Enter the API Credential details from ConnectWise Manage
  7. Once done, click on 
  8. Confirm the Connection status for ConnectWise is

Configure Program Sync Options - Microsoft CSP

 

You will need to configure which programs to sync to ConnectWise. At this stage, only Microsoft CSP is available, but other programs may become available in the future. 
  1. In Billing Sync under Configurations, click on  Programs
  2. Click on Edit button along Microsoft CSP program for ConnectWise
  3. In Program Edit screen:-
    • Toggle the Microsoft CSP button to  to enable 
    • Enter your group notifications email address
    •  Toggle the Billing  button to  to enable Billing Configuration
    • For Billing Motion, click on to view and select available billing motions:-
    • Toggle the Product button to  to enable Product Configuration
    • Under Product Sync Mode select either All Products or In-Use Only 
      • All Products - all products from the PRISM Program will be synced to Syncro as Software Items.
      • In-Use Products only - Only products found in your Invoices for the mapped Customers will be added.
    • Tick the  for Sync Azure and Sync Annual Subscriptions. This can be turned off later 
    • Tick the  for Set New Proucts to Taxable to ensure all SKU synced into products are set as taxable

Once completed, click on 

 

Once you have configured a program to Sync, the program will show as a menu item, allowing you to quickly navigate and configure the program sync.
 
 

Product Sync

Billing Sync will create a product in Syncro for each product in PRISM Connect unless the sync mode is In Use Products Only, in which case a subset will be synced based on usage.  
 
The product names will contain the product SKU and can be renamed after the first sync. The services added by Billing Sync can be identified by the prefix “PC_” followed by the product SKU. Billing Sync will continue to update the service based on the service ID. Only the product unit price and unit cost will be updated after the first sync. 
 
If a product is deleted in Syncro, Billing Sync will create an equivalent product on the next sync. If a product no longer exists in Billing Sync, sync will NOT remove the service from Syncro.  
 
New products added by Billing Sync are active. If a product that is synced by Billing Sync is set as inactive, Billing Sync will continue to sync that product, but the product will remain inactive.  
 

Configuring Customers

Billing Sync works by syncing invoices from a Cloud-IQ/PRISM Customer/Tenant to an Agreement for a ConnectWise company. You must have the ConnectWise company and Agreement set up prior to this step. 
  1. Under the newly available menu item in the navigation pane (left column), click on Billing
  2. Search for the customer you wish to map in the . field
  3. This will show results for the customer and the different Billing Motion
  4. Once you have located the customer, click on  to begin mapping
  5. Clicking edit will open a window to map to the existing Connectwise Company/Agreement.
    • Select the ConnectWise Company and Agreement from the drop-down
    • Once completed, click on 
 

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